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Rules & FAQ

General Rules

  • Adult supervision is required for all children at all times.
  • Neverland Fun caters primarily to children ages 6 and under. However, children up to age 10 are welcome to play with their younger siblings.
  • Socks are required in the play area. Please remember to bring your own socks. We also sell socks for your convenience at $5/pair.
  • Food or drinks are not allowed in the play area.
  • If you or your child(ren) are feeling sick, please come visit another day. For the health and well-being of all our visitors, we maintain the right to deny entry if you or your child(ren) exhibit symptoms of any illness (ex. fever, runny nose, cough, etc.). During the fall and winter seasons (Oct. - Mar.), we reserve the right to check the temperature of each child guest before entry.
  • Have fun, but safety first. For the safety and enjoyment of our young guests, children that are disruptive, especially children over the age of 7, will be given a warning and eventually asked to leave.
  • No celebrations during Playtime. Neverland Fun celebrations are reserved for Partytime bookings only.

FAQ

To make sure all our young guests have the same experience, reservation times are set to allow access to a neat and tidy play area. We use the time between Playtime slots to thoroughly clean and reorganize the play space, which ensures that our young guests in the following Playtime sessions enjoy the same fun experience.

To make sure all our young guests have the same experience, reservation times are set to allow access to a neat and tidy play area. We use the time between Playtime slots to thoroughly clean and reorganize the play space, which ensures that our young guests in the following Playtime sessions enjoy the same fun experience.

Absolutely! We allow outside snacks and water/juice to be enjoyed in the common area. However, we strive to be a NUT FREE facility, so please make sure all outside snacks you bring do not contain nuts. No food or drinks will be allowed in the play area.

Yes! Our Baby Town is exclusively designed for our youngest guests, who are under 2 years old. The furniture and toys in our Baby Town are tailored to provide a safe environment for these children to explore. To keep the area clean, please place all “tasted” toys into the Yucky Bins, for a thorough cleaning after the session.

Cancellations must be made at least 24 hours prior to your reserved time to receive credit for a future visit.  Please note, we only provide credits, no refunds. If you wish to transfer your reservation to another child, kindly inform us at least 24 hours prior to the reserved time, either via email or our contact form. Any cancellations made within 24 hours of the reserved time will result in the forfeit of future credit.
All cancellation must be sent via email to hello@neverlandfunnj.com with a confirmation receipt. If you do not receive your cancellation confirmation within 48 hours, please call us. 

In order to keep the play area enjoyable for all the children, we have a maximum capacity of 25 children per Playtime slot. 

Party FAQ

We accept party reservations up to a year in advance on our calendar. Last minute reservations (up to a week prior) may be available. Contact us for details

We accept party reservations up to a year in advance on our calendar. Last minute reservations (up to a week prior) may be available. Contact us for details.

When you fill out the Partytime Form, our party coordinator will get in touch with you via email within 48 hours. We like to make sure that you understand what party you’re booking and set some expectations before we finalize your reservation. If you can come in for a visit, even better!

Yes, in order to lock in the date, we require a $200 deposit. If you cancel 30 days before your party, we will offer a refund of $100 or to rebook for a future date. If the party is canceled less than 30 days before the event, then the deposit is non-refundable. See Cancellation Chart below for further details.

The 18% service charge covers gratuity for your party team (Party Host & Assistant) and other operational expenses, including vendor delivery fees linked to your party. If you believe your party team has gone above and beyond, you are welcome to offer additional gratuity directly to them.

You can upgrade your party up to 2 weeks prior and downgrade your party up to 3 weeks prior. Unfortunately, our vendor(s) need at least 2 weeks notice to prepare for the upgrade, and we need 3 weeks notice to ensure we don’t overorder for the party.

Our maximum capacity for the play area is 30 children, with 50 adults. We need the final headcount 1 week before your party so we can prepare properly.

Unfortunately, our party schedule does not allow the children to go back to play, as we will be cleaning and organizing the play area for the next party. However for an additional $100, we can extend your Partytime by 30 minutes on weekdays or the first and last party slots on weekends. This must be booked at least 2 weeks prior to your party.

What is the Partytime cancellation policy?

As a small business, our operation is heavily dependent on our parties and events. While we understand that cancellations may arise for valid reasons, we kindly ask for your understanding as we must still cover our operating costs whether the event proceeds or not. Hence, we enforce a strict Cancellation Timeframe and Associated Fees listed below. This ensures that Neverland Fun continues to operate and serve the community for years to come. All cancellation must be sent via email to hello@neverlandfunnj.com with a confirmation receipt. If you do not receive your cancellation confirmation within 48 hours, please call us. 
Cancellation Time Frame Associated Fees
Same Day (Less than 24 hours)
Full Balance Due
(including tax minus service charge)
Less than 14 days
  • $100 cancellation fee.
  • Vendor(s) cancellation fee (if applicable).
  • $75 rescheduling fee for future party (waived if original party date is rebooked.).

If full payment paid in advance:

  • Deposit and fees listed above will be deducted.
  • Neverland Fun credit will be issued for the remaining balance that can be used for future Playtime or Partytime.
More than 14 days (less than 1 month)
  • $100 cancellation fee (waived if rescheduled).
  • $75 rescheduling fee for future party (waived if original party date is rebooked).

If full payment paid in advance:

  • Deposit and fees listed above will be deducted.
  • Remaining balance will be refunded in the original form of payment.
More than 1 month
  • $100 cancellation fee (waived if rescheduled).
  • Free rescheduling.

If full payment paid in advance:

  • 50% of the deposit and fees listed above will be deducted.
  • Remaining balance will be refunded in the original form of payment.

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